IN-HOUSE COMPLAINTS PROCEDURE
At Havona Estates, we are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Please follow the links below to access our in-house complaints procedure:
THE PROEPRTY OMBUDSMAN
We are also a member of The Property Ombudsman (“TPO”), a complaints handling and redress system. As a member of TPO, Havona Estates adheres to its codes of practice. To read the full text, please follow the links below:
